Shipping & Returns

SHIPPING

FREE Regular Post on all orders over $80.00

Regular Post: 4-8 Business Days AU$10.00

Express Post: 2-4 Business Days AU$15.00


All orders are shipped from Perth, AUS

 

Dispatch Times

All of our candles are made to order. Please allow 3-7 business days for your candles to be handmade, Packed and Posted. + Standard postage times. 
 

Tracking

Once shipped, you will receive a dispatched email and tracking number.
 


RETURNS & REFUNDS

We have a 14-day return policy, to be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

Please keep in mind that our candles are made and will vary in appearance and colour. Please also be advised "frosting" may occur and this is not a fault in the candle. This is a natural effect of using soy wax and does not, in any way, impact the performance of your candle.

Exchanges

We only accept exchanges for damaged items. If you would like to exchange your item please contact us by sending an email to jsscentcandlesco@outlook.com with your name, order number and a photograph of the item for assessment. Please also indicate whether you would like a replacement or refund of your item.

 

Processing

If your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take between 1-2 weeks for your bank or credit card company to process the refund.